Terms & Conditions

Terms & Conditions

Information about us and how to contact us

Who we are
We are Lanilora, a company operating in the United States. Our registered office is located at 155 Queens Mill Ct, Pendleton, SC 296701660, United States. We operate this website (referred to as the “website”, “our website”, “we”, “us”, or “our”).

How to contact us
You can contact our customer service team by emailing support@lanilora.com or by writing to us at the address listed above.

How we may contact you
If we need to contact you, we will do so by telephone or by email using the contact details you provided when placing your order.

“Writing” includes email
When we use the words “writing” or “written” in these terms, this includes email.

Terms and conditions when you order our products

1. Our contract with you

1.1 What these terms cover
These terms and conditions apply to the supply of products from Lanilora to you.

1.2 Why you should read them
Please read these terms carefully before placing an order. They explain who we are, how we provide products, how the contract may be changed or ended, and what to do if there is a problem. If you believe there is an error or need clarification, please contact us before ordering.

1.3 How we accept your order
Your order is accepted when we send you an email confirming acceptance. At that point, a legally binding contract is formed between you and Lanilora.

1.4 If we cannot accept your order
If we are unable to accept your order, we will notify you and no charge will be made. This may occur due to product unavailability, pricing errors, unexpected resource limitations, or inability to meet a delivery timeframe.

1.5 Your order number
We will assign an order number once your order is accepted. Please reference this number when contacting us regarding your order.

2. Our products

2.1 Products may vary slightly from images
Product images on our website are for illustrative purposes only. Colors, textures, finishes, wood grain, and materials may vary due to natural characteristics, lighting, screen settings, and manufacturing tolerances.

2.2 Product packaging may vary
Packaging may differ from images shown on the website.

3. Your rights to make changes

3.1 Requesting changes
If you wish to make changes to your order, please contact us as soon as possible. We will advise whether the change is possible and inform you of any impact on pricing, delivery timelines, or other relevant details. If a change is not possible, you may choose to end the contract.

4. Our rights to make changes

4.1 Minor changes to products
We may make minor changes to products to comply with legal or regulatory requirements.

4.2 Significant changes
We may make significant changes to products or these terms due to availability, supplier changes, or third-party services. If such changes affect your order, we will notify you and allow you to end the contract and receive a refund for undelivered products.

4.3 Updates to digital content
Any digital content provided will always match the description given at the time of purchase.

5. Providing the products

5.1 Delivery costs
Delivery costs will be shown during checkout.

5.2 Delivery timing
Estimated delivery timeframes are provided during the order process.

5.3 Delays outside our control
We are not responsible for delays caused by events beyond our reasonable control. If a substantial delay occurs, you may choose to end the contract and receive a refund for undelivered items.

5.4–5.6 Failed delivery or collection
If delivery fails due to unavailability or lack of response, we may charge additional storage or delivery fees or end the contract if delivery cannot be completed.

5.7 Late delivery rights
You have legal rights if delivery is significantly late, including the right to end the contract in certain circumstances.

5.8 Setting a new delivery deadline
You may set a reasonable new deadline if delivery is delayed.

6. Refunds and your rights to end the contract

6.1 Refund requests
Refund requests must be submitted within 14 days of shipment. Refunds exclude shipping and handling fees unless otherwise stated.

6.2 Ending the contract
Your rights depend on the product, timing, and reason for cancellation.

6.3 Ending the contract due to our actions
You may end the contract and receive a full refund if we make unacceptable changes, pricing errors, or experience prolonged supply issues.

6.4 No right to change mind
Certain products, including custom, made-to-order, or hygiene-sealed items, may not be eligible for returns once opened or produced.

6.6 Cooling-off period
For eligible products, you have 14 days from receipt of the final delivery to change your mind.

7. How to end the contract

To end the contract, please contact us by emailing support@lanilora.com with your order details.

8. Price and payment

8.1 Pricing
Prices shown at checkout include applicable taxes and fees.

8.2 Pricing errors
If a pricing error occurs, we may cancel the order and issue a refund.

8.3 Invoice disputes
If you believe an invoice is incorrect, please contact us promptly.

9. Our responsibility for loss or damage

We are responsible for foreseeable loss or damage caused by our failure to comply with these terms. We are not responsible for losses that were not reasonably foreseeable.

10. Use of personal information

We use your personal information only as described in our Privacy Policy.

Company: Lanilora
Email: support@lanilora.com
Address: 155 Queens Mill Ct, Pendleton, SC 296701660, United States
Last updated: 09 February, 2026