Return & Refund Policy

Return Policy

We want you to love your purchase, but if something isn’t right, we’re here to help.

You may request a return within 30 days of receiving your order. To be eligible, items must meet the following conditions:

• The item must be in the same condition as when you received it

• Unused, uninstalled, and with no signs of wear or damage

• All original components, accessories, and packaging included

• Accompanied by a receipt or proof of purchase

Once your return is approved and received, we’ll notify you and issue your refund to your original payment method. Please note that shipping fees are non-refundable, and return shipping costs may apply.

Product Return Conditions:

Our store is committed to assisting customers with product exchanges or returns in the following cases:

• Manufacturing defects: Structural issues, surface damage, or craftsmanship flaws not consistent with the product description or sample

• Incorrect product delivered: If you receive a different item than what was ordered, we will assist with an exchange or return at no additional cost

• Incorrect color or finish: If the delivered product does not match the selected color or finish shown at checkout

• Damage during delivery: Visible damage such as cracks, chips, dents, or stains caused during transportation

Other errors originating from our products or services:
We will review and resolve any other issues caused by our products or store services to ensure customer satisfaction.

Note:

Products at Lanilora are often made or selected according to customer preferences. Therefore, we cannot accept or support returns in the following cases:

• Change of mind after the order has been placed

• Choosing an incorrect size, dimension, or style for personal space

• Color or material variation expectations that fall within natural or standard manufacturing tolerances

• Incorrect information provided by the customer (for custom or made-to-order items)

If you have any questions or would like to start a return, please contact our support team at support@lanilora.com.

To avoid any inconvenience, we encourage customers to carefully review product details, dimensions, materials, and specifications before completing the purchase. Please ensure all information and custom selections are correct before confirming your order.

Our customer support team is always ready to assist you with any product or ordering concerns. Do not hesitate to reach out if you need help.

♥ Thank you for supporting our independent business.
All of our furniture is thoughtfully designed and crafted in the United States.
Your support helps preserve skilled craftsmanship and the heritage of American furniture making. ♥